Frequently Asked Questions

Products

Our textiles are handcrafted in Indonesia.

Items are sewn and finished in Lancaster County, PA.

 

Please wash all fabrics with a mild soap in cool water. 

 

Press with a warm iron on the back of the fabric.

 

Pillows shipped within the US come with a non allergenic 300 thread count cotton cover insert

or an eco-friendly 50% bamboo rayon insert with cotton cover. A portion of insert sales go

toward Breast Cancer or Environmental causes.

 

Only some of our products are made with natural plant based dyes.  We will continue to

increase our inventory of sustainably produced batiks and woven cloths.

Shipping

 Items will take anywhere from 2 days to 2 weeks to ship.  

Please contact us if your order is time sensitive.

 

Shipping Cost: For consumer and to the trade orders USPS Priority shipping

is $3.00 per item and free for orders over $200

 

Free shipping is not available on wholesale orders.

 

International shipping: Please inquire. 

At this time pillows with inserts cannot be shipped internationally. 

Shipping costs will be determined on a per order basis.

Services

Wholesale/To the trade, custom work, requesting swatches:

For wholesale, designer and to the trade discount inquiries,

please set up an account online, or call us at 844-839-8445 (844-TEXTIIL)

or send an email to  sales@textiil.com.

 

We can make custom size pillow covers, table linens and wall panels.

Please contact us to discuss specifications and pricing.

 

Customer service and other inquiries, call us

or kindly use the form on the Contact Us page.

 

Returns

All items are handcrafted and may have variations or minor imperfections. 
 
If you receive a damaged item, please notify us immediately and we will arrange for the
return and replacement.  Return requests must be made within 7 days of receipt of delivery. 
Custom work cannot be returned.
 
If there is no replacement for the item, we will issue a refund via Paypal.