Frequently Asked Questions

| Product Care | Shipping | Services | Returns |

Products

Our textiles are handcrafted using traditional batik or weaving methods in Indonesia.

Items are sewn and finished at a  sewing enterprise in Lancaster County, PA.

 

Please wash all fabrics with a mild soap in cold water. Dry on "Air" setting or hang to dry.

Please do not dry in direct sunlight.

 

If desired: Press damp fabric using a pressing cloth (e.g. a clean pillowcase).  

Please do not iron directly onto the batik fabric - especially the natural dye.

 

Pillows shipped within the US come with a non allergenic 300 thread count cotton cover insert.

 

Only some of our products are made with natural plant based dyes.  We will continue to

increase our inventory of sustainably produced batiks and woven cloths.

Shipping

Most items will ship out via USPS or FedEx in 2 - 5 business days.  

Please contact us if your order is time sensitive.

 

US Shipping Costs:

Pillows with insert: $3.00 per pillow

Tablerunners, Table Cloths and Textiles: $2.00 per item

Napkins: $0.75 per pair or set

 

Free shipping is not available on wholesale orders.

 

International shipping: Please inquire. 

At this time pillows with inserts cannot be shipped internationally. 

Shipping costs will be determined on a per order basis.

Services

Wholesale/To the trade, custom work, requesting swatches:

For wholesale, designer and to the trade discount inquiries,

please register for an account online, or call us at 844-839-8445 (844-TEXTIIL)

or send an email to  sales@textiil.com.

 

We can make custom size pillow covers, table linens and wall panels.

Please contact us to discuss specifications and pricing.

 

Customer service and other inquiries, please call us

or kindly use the form on the Contact Us page.

 

Returns

All items are handcrafted and are likely to have minor inconsistencies in the pattern and/or color. 
 
If you receive a damaged item, please notify us immediately and we will arrange for the
return and replacement.  Return requests must be made within 7 days of receipt of delivery. 
Custom work cannot be returned.
 
If there is no replacement for the item, we will issue a refund via Paypal.